Refund Policy

The primary purpose of Nuvi Global Corporation and its Independent Business Owners (IBOs) is to sell high-quality products to customers. If a customer or IBO wishes to return a Nuvi Global product, then the following refund policy will apply to the IBO’s retail customers and Direct and Preferred Customers:

Retail Customers

Federal and state laws require that a retail customer who makes a purchase of $25.00 or more has three (3) business days (five (5) business days for Alaska residents and fifteen (15) business days in North Dakota for individuals age 65 and older) (excluding Sundays and legal holidays) after the sale or execution of a contract to cancel the order and receive a full refund consistent with the cancellation notice on the order form or sales receipt. When an IBO makes a sale or takes an order from a retail customer who cancels or requests a refund within the three-business-day period, the IBO must promptly refund the customer’s money as long as the products are returned to the IBO in substantially as good condition as when received.

Direct and Preferred Customers

IBOs notify their Direct and Preferred Customers that they have three (3) business days (five (5) business days for Alaska residents and fifteen (15) business days in North Dakota for individuals age 65 and older) within which to cancel their purchase and receive a full refund (100% less shipping) upon return of the products in substantially as good condition as when they were received. IBOs should also notify their Direct and Preferred Customers about these time limits at the time they enroll as a Direct or Preferred Customer and place their first order. Products shipped directly to a Direct or Preferred Customer by the Company must be returned to the Company and the refund will be issued to the Customer by the Company.

Informing Customers

IBOs MUST verbally inform their customers (retail, Direct, and Preferred) of this right of rescission, they MUST provide their retail customers with TWO copies of a retail receipt at the time of the sale and MUST point out this cancellation right stated on the receipt. If a Customer places an order online, the Company will provide the Customer with the receipt. IBOs must ensure that the date of the order or purchase is entered on the Retail Sales Receipt. All retail customers must be provided with two copies of an official Nuvi Global Retail Sales Receipt at the time of the sale. The back of the receipt provides the customer with written notice of his or her rights to cancel the sales agreement.

Independent Business Owner

Nuvi Global offers a thirty (30) day 100% money-back satisfaction guarantee (less shipping charges) to all Preferred and Direct Customers and retail customers. Nuvi Global offers its IBOs a money-back guarantee on products returned within thirty (30) days from the date of sale, less a 10% restocking, shipping, and handling fee. If an IBO returns more than five (5) shipments or $250 for a refund in any consecutive twelve (12) month period, the request will constitute the IBO’s voluntary termination of his or her IBO Agreement, and the refund will be processed as an inventory repurchase pursuant to Section 8.3. The IBO’s Agreement will therefore be terminated and his or her Nuvi Global business will be cancelled.

Additional Details

For further details regarding Nuvi Global’s return and refund policy please see the Policies and Procedures at Section 7.